Tencha Returns & Refund Policy

At Tencha, we take pride in the quality of our gourmet food products. If you are not completely satisfied with your purchase, we offer a hassle-free return process for unopened items within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and photos of the product to receive a return authorization.

• 2.
  Secure Packaging

  Ensure the items are in their original, unopened packaging and placed securely in a shipping box to prevent damage.

• 3.
  Ship the Product

  Affix the provided return label and drop off the package at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our team inspects the returned food items, your refund will be processed to your original payment method within 5-7 business days.