Frequently Asked Questions
Everything you need to know about our premium teas and ordering process.
How do you ensure the quality and freshness of Tencha products?
We source our tea leaves directly from sustainable farms at peak harvest times. Each batch is vacuum-sealed and stored in temperature-controlled environments to preserve the delicate antioxidants and flavor profiles until they reach your doorstep.
What is the estimated shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing in your country.
Can I return a food product if I am not satisfied?
Due to health and safety regulations, we cannot accept returns on opened food items. However, if your product arrived damaged or if you received the wrong item, please contact our support team within 14 days for a full refund or replacement.
Are Tencha products organic and non-GMO?
Yes, all our ceremonial grade matchas and loose-leaf teas are 100% organic, non-GMO, and free from artificial additives, preservatives, or sweeteners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I store my tea to maintain its flavor?
To keep your tea fresh, store it in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend keeping it in our original airtight tin or a sealed opaque container.